Your business, running.
You, off the clock.
Engrana handles your clients via WhatsApp: responds, books, reminds, re-engages, requests reviews and reports back to you. Your business runs even when you are having dinner with your family.
Your business runs because you never stop
You started your business to live better. Today the reality is that you are replying to WhatsApp messages at 11 at night, taking your work phone on holiday, and your partner can no longer tell whether you are home or running a call centre.
You close up and open WhatsApp. 47 unread messages from the week. Not one of them can wait until Monday.
That important client switched to a competitor because you replied four hours late. You had no idea you needed to respond within ten minutes.
"On your phone again." Your partner leaves the sentence hanging. Telling them it was just a quick reply does not help.
It is not that you do not know how to run your business. It is that modern client service cannot be done by hand. And hiring someone just to manage WhatsApp is not the answer either.
Six things that happen on their own in your business from the moment Engrana goes live
This is not a chatbot that replies "we will get back to you during office hours". It is full client lifecycle automation, in your tone, connected to the real data of your business.
Replies 24/7 with real data from your business
Prices, opening hours, location, availability. Not a template but a specific answer for each client. When human judgement is needed, it hands off to your team without the client noticing any change.
Schedules, reschedules and cancels appointments in the conversation
The client asks for a slot via WhatsApp. Engrana offers options, confirms the appointment and adds it to your calendar.
Pre-appointment, post-service, annual check-in
Personalised reminders with specific instructions. Reduces no-shows by up to 80%.
How reminders workWakes up inactive clients before they are gone for good
If a client has not been in for X months, Engrana sends a proactive message. Vouchers about to expire, unused sessions, birthday discounts. All without you having to remember.
Google reviews, automated, after every service
After each service, Engrana requests a review with a direct link, filtering first with a micro-survey.
Automatic review requestsWeekly metrics and segmented WhatsApp campaigns
You get the reports you choose. And you can launch segmented WhatsApp campaigns.
Automatic messages and campaignsWant to see every module in detail? See the full product →
Your business runs.
Your team rests.
Your clients feel recognised.
Not a chatbot. An agent with memory of every client
Chatbots reply with templates. Engrana identifies the client by their number, retrieves their history (appointments, services, preferences) and converses about their specific situation, not a generic script.
- Does not recognise the client
- Does not check your calendar
- Conversation that resolves nothing
- Identifies the client by their number
- Checks your calendar in real time
- Closes the next step in the same conversation
You do not touch any code. We make it work
- 1
Connects to your calendar and CRM
Google Calendar, Calendly, MN Program, HubSpot, or any system with an API or CSV export. We handle it.
- 2
Identifies every client
By their phone number. Retrieves their name, past and upcoming appointments, contracted services, preferences.
- 3
Converses in your tone
Learns how you talk. Replies with real data from your business and hands off to your team when judgement is needed.
- 4
Reports without being asked
Appointments confirmed, no-shows, reviews requested, re-engagements done. Delivered on the days you choose.
If your clients message you on WhatsApp and answering is eating into your time, you are a fit
Engrana works for any business with recurring clients. The system is sector-agnostic; what changes between industries is the tone, the flows and the language. Real examples:
Dental and medical clinics
Aesthetic clinics
Law firms
Car repair workshops
Hair salons and barbershops
Renovation companies
Your industry not listed? We also work with massage therapists, spas, physiotherapists, vehicle inspection services and any business with recurring clients. See all industries.
If you become a client, you deal with us directly
Engrana is a project by Alejandro and Pau. No commercial call centre, no sales team hiding behind a generic inbox. If you have a question, an issue or an idea, we reply ourselves.
Background in marketing and building AUVE Media. Behind Engrana on product strategy, CRM integrations and day-to-day operations.
The one who makes Engrana work technically. WhatsApp Business API integration, AI agent, CRM connections and GDPR compliance.
AUVE MEDIA GROUP SL · Terrassa, Barcelona, Spain · [email protected]
Live in under a week
- 1
20-minute demo
You tell us how your business works: WhatsApp volume, calendar setup, industry, what you would automate first.
- 2
Technical setup
We connect your calendar and CRM, configure the priority flows, write the copy in your tone and you approve it.
- 3
Go live
Supervised period to fine-tune the first real conversations. After that it runs on its own. You receive the reports.
One flat rate, no hidden fees
- Conversational AI agent with memory of every client
- 24/7 service on the WhatsApp Business API
- Appointment management, reminders and re-engagement
- Automatic Google review requests
- Weekly reports and segmented WhatsApp campaigns
- Integration with your calendar and CRM
- Direct support from Alejandro or Pau
WhatsApp Business API conversation fees are charged by Meta based on actual usage and are not included in our price.
Have dinner in peace.
Engrana handles it.
20 minutes. We show you exactly how it would look with your calendar, your industry and your tone.