WhatsApp Chatbot That
Replies Like You
Forget "press 1, press 2". An AI agent that identifies each client, remembers their history, and resolves with real data: calendar, pricing, bundles, availability.
The agent accesses the client card on every conversation. Without you opening it.
Your day ends, but WhatsApp doesn't
You close the business at 8pm. You shower. You have dinner. And at 10:30pm, while watching a show, another message arrives:"Hi, how much is a haircut?"
If you don't reply, the client goes somewhere else. If you do reply, you never disconnect.
Sound familiar?
"Hi, how much is a manicure?"
"Are you open on Sundays?"
"Hi, I want to book an appointment for Friday, do you have any slots?"
The same thing. Every day. 20, 30, 50 times.
Traditional chatbot vs AI agent on WhatsApp
Same situation. Two responses. This is what the client receives.
1️⃣ Book appointment
2️⃣ Opening hours
3️⃣ Pricing
4️⃣ Speak to a person
- ·Doesn't identify the client
- ·No access to the real calendar
- ·Breaks down outside the menu
- Identifies the client by their number
- Queries your calendar in real time
- Closes the next step in the same conversation
This is the difference the client notices in 30 seconds.
An AI agent with client memory turns WhatsApp into a real service channel, not a disguised contact form.
WhatsApp Business App vs API: Which Do You Need?
The free app and the professional API are not the same. We'll explain the difference.
| Feature | App (free) | API (Engrana) |
|---|---|---|
| Auto-replies | ⚠️ Basic (fixed message) | ✅ Conversational AI |
| Tone customisation | ❌ No | ✅ Full |
| Multiple conversations | ⚠️ Limited (1 device) | ✅ Unlimited |
| Calendar integration | ❌ Manual | ✅ Automatic bidirectional |
| Multi-channel (Instagram, Facebook) | ❌ WhatsApp only | ✅ Yes |
| Automatic appointment confirmation | ❌ Manual | ✅ T-24h and T-3h auto |
| Human escalation | ⚠️ Manual | ✅ Smart automatic |
| Price | Free | €89/month |
When to use the free App?
If you receive few messages (less than 10 per day), don't have no-show problems, and can respond manually during business hours, the free app may be enough. It's basic but functional for very small businesses.
When do you need the API (Engrana)?
If you receive 20+ daily messages, have no-show problems, need to respond outside hours, or want to automate confirmations and reviews, you need the power of the API. It's the difference between doing everything manually or having a professional system working for you.
The key difference: The app is an enhanced walkie-talkie. The API is an assistant that understands, responds, and acts. For serious appointment-based businesses, the API isn't a luxury; it's a necessity.
Want to understand the technical differences better?
Read our complete guide on WhatsApp Business APIWhat Engrana's Chatbot Does
The basics. Perfected.
Answers typical questions
Pricing, hours, location, availability, services. The ones you get asked 50 times a day.
Provides complete information
Exact address, directions, map links. Everything they need.
Escalates to human when needed
Unusual question or special situation? It alerts you. It doesn't pretend to know everything.
Keeps your personal touch
Because it talks like you. With your words, your emojis, your style.
An agent that remembers.
Not a bot that forgets.
Your client doesn't want to press 1, 2, or 3. They want to be understood straight away, the way you would from behind the counter. That's an AI agent. And that's why it doesn't sound like a bank robot.
How It Works (3 Steps)
No technical hassle. We do everything.
You book a 15-min demo
We show you how it works. No commitment. No sales pressure.
We configure everything
You don't touch anything technical. We handle:
- Connecting your WhatsApp Business
- Integrating with your calendar (Google Calendar, Apple, whatever you use)
- Analysing your tone and customising responses
It starts replying 24/7
From then on, the bot replies by itself. You get your time back.
Is It Right for You?
It's for you if...
- You have an appointment-based business (salon, spa, physio, clinic...)
- You answer the same questions 20+ times a day
- You want to stop being glued to your phone
- You're losing money to no-shows
- You want your evenings and weekends back
It's NOT for you if...
- You sell products online (this is for service businesses)
- You get less than 10 messages a day
- You're looking for magic (this is a tool, not sorcery)
- You don't want to commit €89/month to your business
Industries We Work With
Configured for each sector's unique needs.
Hair Salons & Barbershops
Answers questions about cuts, colour, treatments and pricing. Automatic reminders 24h before. Fills last-minute cancellation slots.
Spas & Beauty Centres
Information about facial, body treatments, and waxing. Personalised reminders by service type. Package and bundle management.
Clinics (Dental, Medical, Physiotherapy)
Medical appointment confirmation. Follow-up reminders. Guaranteed GDPR compliance. Multi-professional and specialty management.
Nail Salons & Day Spas
Answers questions about designs, techniques, and pricing. Confirms long appointments (sculpted nails, nail art). Perfect for variable-duration services.
Don't see your industry here?
We also work with massage therapists, wellness centres, veterinary clinics, and any appointment-based business. Book a demo and let's discuss.
Beyond time savings
Three things change from the very first week.
The average appointment-based business loses on two fronts. The AI agent recovers between 50% and 70%.
ROI 5-6x your investment
Nearly 8 full working days no longer spent answering the same things, chasing confirmations, or requesting reviews.
"I used to spend 2 hours a day on WhatsApp. Now I only review special cases. I've got my evenings back."
Laura, beauty centre (Barcelona)
Dinner without checking your phone
Real Sundays off
The agent replies, you rest.
Peaceful dinners
Phone on silent, no missed bookings.
Better sleep
You go to bed at 11pm, not 12:30am.
No anxiety
"Did I reply to that WhatsApp?" The system did.
You started your business for freedom, not to be a slave to your phone. For €3 a day, you get your life back.
Frequently Asked Questions About WhatsApp Chatbots
What people ask before getting started.
Simple Pricing
/month · Cancel anytime
- 24/7 WhatsApp replies
- Calendar integration
- Automatic appointment reminders
- Appointment confirmation
- Smart Google review requests
- Personalised to your tone
- Human escalation when needed
- Support in under 2 hours
60-day money-back guarantee
€89/month = €3/day. Less than a coffee. For getting your life back.
How much longer are you going to keep going like this?
Answering the same things. Losing clients for being slow. Never switching off.
There's another way. And it works.
15 minutes. No commitment. We show you exactly how it works.