No-shows: the empty chair with the doctor ready
A no-show in dentistry costs between 30 and 800 euros per slot, depending on the treatment.
A no-show is a patient who does not attend a booked appointment without notifying the clinic. In dentistry the average rate is 18 to 22%, the highest among private medical specialities, translating into estimated losses of 2,500 to 7,500 euros per month per clinic (Hellomatik, Gaceta Dental). The real cost is not the lost hour: it is the combination of a ready doctor, a prepared dental assistant, instruments already laid out, and a chair blocked for another patient who would have come.
Engrana tackles it with 48h + 24h WhatsApp confirmation, a dynamic waitlist that fills gaps in under an hour, and optional deposit collection via Stripe for high-value treatments.
