Question 1

Do I need technical knowledge?

Accepted Answer

No. The Engrana team handles all the setup. You just validate the responses and flows.

Question 2

Does this sound like a bot?

Accepted Answer

It shouldn't: responses are adapted to your business tone and configured with real examples of how you communicate with customers.

Question 3

Does it take away my control?

Accepted Answer

No. You define the rules, limits, and when to hand off to a real person. The system follows your instructions.

Question 4

Can I cancel anytime?

Accepted Answer

Yes, it's month-to-month with no lock-in. You can cancel whenever you want.

Question 5

What if my hours or services change?

Accepted Answer

We update the responses and flows. Just contact us and we'll adjust quickly.

Question 6

How long does setup take?

Accepted Answer

Usually 3-5 business days from when you provide the necessary information.

Question 7

Which channels do you cover?

Accepted Answer

WhatsApp Business, Instagram DMs, and Facebook Messenger. All integrated into one system.

Question 8

What if a customer needs to talk to a person?

Accepted Answer

The system detects when to hand off the conversation to you or your team based on the rules you define.

Frequently Asked Questions